Telemann Reciever

I HAVE A PROBLEM WITH TELEMANN RECIEVER IT IS WITH VIACCESS CAM.
IT'S NUMBER IS: TELEMANN
DTR4000CA
PLZ IT IS LOOKED AND I DO NOT KNOW THE NUMBER OR THE WAY TO OPEN IT, PLZ IF ANY BODY HAVE ANY INFORMATION ABOUT THE FACTORY NUMBER PLZ SEND IT TO ME OR ANY PROGRAM CAN OPEN IT COZ I CAN NOT PROGRAMMING THE CHANNELS